When you buy goods or services in Romania, before buying the seller must provide you with clear, accurate and easy-to-understand information about those goods or services.

This contractual information refers to:

• the main characteristics of the goods or services;
• the identity of the seller (name, postal address, telephone number, email address);
• the total price of the goods or services, with all taxes included;
• the methods of payment, delivery and execution;
• after-sales services and commercial guarantees;
• the duration of the contract;
• any applicable compensation and the procedure for obtaining it.

If you buy a product or service online, before making the purchase, you must also be provided with information regarding:

• business name and postal address of the seller, telephone number, fax number and email address, if any;
• how the price is calculated and, where applicable, any additional transport, delivery or postage fees, where the price cannot reasonably be calculated in advance;
• the period of validity of the offer or prices;
• the cost of using the means of distance communication in order to conclude the contract;
• the right to withdraw from the contract within 14 days;
• the cost of returning the goods in case of withdrawal;
• dispute resolution mechanisms.

If you did not receive any information about the additional costs or costs related to the return of the goods before concluding the contract, then you will not be obliged to pay them.

Purchase confirmation

When you purchase a product or service online you must receive a written confirmation of the transaction. The confirmation must be sent on paper or on another durable medium, such as an email or a message to a personal account on the seller's website.

Digital content

When you buy digital content online, for example when viewing or downloading music and videos, specific information requirements apply.

Before making the purchase you must receive information about:

• exploitation of the content with the relevant hardware/software;
• its functionality, including the application of certain technical protection measures;
• the relevant interoperability of the digital content with the hardware and software components of which the seller is aware or is reasonably expected to be aware.

Financial services

Information you must receive when purchasing a financial service

Pre-contractual information must be visible and easily readable, in the same field of vision, and refer to:

• the borrowing rate, fixed and/or variable, together with information on any costs included in the total cost of the credit;
• the total amount of credit;
• the effective annual interest rate;
• the duration of the credit agreement;
• the total amount payable.

Rules to be followed by financial service providers in contracts:

• contracts must be written in a font size of at least 10, on paper or another durable medium;
• a mention in the contract of the interest, any commission, taxes, tariffs, bank fees or any other costs related to the awarding and performance of the contract;
• a mention in the contract of any early repayment fee.

Contractual clauses that entitle the financial service provider to unilaterally modify the contractual clauses without concluding an additional act, accepted by you, are prohibited.

In the case of an online financial service, before making the purchase, the supplier must also provide you with the following information:

• description of the essential characteristics of the respective financial service;
• the total price you have to pay for the purchase of the financial service, including any commission, fees, additional costs or related expenses and all charges;
• the time limit or date until which the information provided is valid;
• the methods of payment and making the payment;
• any additional costs resulting from the use of distance communication, if such additional costs are charged by the provider.

Payment methods

Payment by card is possible in most EU Member States, whether it be a contract of sale for a product/service concluded verbally or a distance contract (by post, telephone or via the internet).

Your bank must charge you the same fee for payments made in euro across the EU that it applies to equivalent national transactions.

When making a payment in the EU by credit or debit card, sellers and banks cannot charge you additional fees just for using a particular card. This rule applies to all card purchases (in-store or online) made in the country of origin or in another EU country.