Citizens of the European Union have the right to receive healthcare in any country within the Community.

At the same time, citizens of the Union have the right to reimbursement of expenses arising from health care in their country of origin. Information on these rights enjoyed by EU citizens is provided for in European and national legislation, and is presented on the website of the National Contact Point for cross-border healthcare.

According to Directive 2011/24 / EU on the application of patients' rights in cross-border healthcare, Member States have designated one or more national contact points to facilitate the exchange of information necessary for patients to be able to exercise their rights. healthcare in the European Union, by obtaining information such as:

• information on healthcare providers
• information on request on a specific right of providers to provide services or any restrictions on the pursuit of their professional activity
• information on patients' rights, complaint procedures and redress mechanisms, in accordance with the law of that Member State
• information on the legal and administrative options available for resolving disputes, including in the event of prejudice resulting from cross-border healthcare.