What can ECC Romania do?

• Information: can provide advice to consumers on their rights or practical information when traveling around the EU
• Support in resolving a complaint: when consumers have a complaint against a trader in another Member State
• Advice: if an amicable settlement is not possible, ECC Romania can offer advice on the way forward
• Consumer complaints against EU companies can only be accepted if they are residents or citizens of an EU Member State (plus Norway, Iceland and the United Kingdom) and if Community law is applicable.

Reponse time

• ECC Romania will make every effort to provide a preliminary analysis or a final response to a request for information within a maximum of 15 working days, which may be extended in justified situations of which consumers will be informed. If the request has to be dhandled and shared with the Centre in the trader's country, according to the ECC-Net procedure, the recommended time limit is 70 calendar days.
• Languages in which requests can be submitted: ECC Romania receives requests in Romanian and English, the languages in which the online cross-border complaint form is drafted.
• No fees, ECC-Net services are free of charge

What can't ECC Romania do?

• It cannot oblige the trader to accept the settlement of the dispute amicably
• Cannot legally represent consumers (for example, in court)
• Cannot take over the complaint if the trader's premises are in the consumer's state of residence
• Cannot intervene if the trader's registered office is outside the EU (for example in China, Canada or the USA).

What other activities does ECC Romania carry out?

• Cooperates with other EU-level networks that provide essential information on the European Union, national legislation and judicial practice
• Provides European Commission with direct information on topics of interest to consumers and views on consumer protection policy
• Carries out, together with the other ECC-Net Centers, cross-border comparisons that address issues of interest to consumers, such as prices, legislation, etc.

How is ECC Romania financed?

ECC Romania is co-financed by the European Commission and the Government of Romania, through the National Authority for Consumer Protection.

Need help in a different country?

Go to eccnet.eu to find contact details for all ECCs. The European Consumer Centres Network has a centre in every EU Member State, as well as in Norway and Iceland.

For more information, please read the ECC-Net quality charter. The quality charter describes ECC-Net services and defines the standard of service that you may expect when contacting one of the European Consumer Centres.