The electronic Single Point of Contact, implemented as a result of the implementation of Directive 2006/123 / EC, is a system managed by the Authority for Digitalization of Romania, available at https://edirect.e-guvernare.ro which offers citizens and the business environment the possibility of accessing services by electronic means, remotely, via the Internet, at any time, regardless of the country of origin of the beneficiaries.

The importance of Point of Single Contact for citizens and the business environment is multiple: administrative simplification and reduction of bureaucracy, reduction of costs and time required to resolve requests, a centralized history of communication between citizens and the service provider, increasing applicants' access to services provided by institutions from central and local public administration.

The Point of Single Contact provides a number of benefits for all users of the software platform, including:

• Reducing required costs and time in order to resolve requests
• Facilitating the dialogue and a rapid cooperation between the competent authorities
• Reducing bureaucracy
• A system of notifications regarding the solving of requests within the timeframe set by law
• Centralized history of communication between the competent authority and citizens, as well as other competent authorities (including documents)
• Increasing the transparency and the accessibility of citizens to the services provided by the competent authorities
• Increasing the citizens' degree of satisfaction with respect to their relationship with the competent authorities